The Swan

Reviews about The Swan

• 5 / 5

  By Peter Davison
  Good pub food nice views good bar area and good service. Also sells acoholic drinks, so everything was great.
  April 08, 2017
• 2 / 5

  By Alan Samuels
  Visited recently with my family, which includes young children. The pub looks very modern, clean and the dining area was spacious.
  
  However, the experience went downhdownhill from there. The menu has far too many over complicated dishes for a pub of its kind, although there are some classics available. The prices are also very high, far higher than I would expect.
  
  As far as the food itself was concerned, it was extremely disappointing to say the least and the portions were far too small, especially given the price. The children had cheese and tomato pizza, which was burnt and resembled charcoal in places. The kids sausages also looked over cooked and the adult dishes weren't really any better.
  
  We did have pudding, in part because we were still hungry after the main course. The puddings again were overpriced, only the hot drink and mini pudding was reasonably priced. To be fair the puddings were nice but there was a big gap between the drinks being brought out and the puddings, which meant that the drinks got cold.
  
  The serving staff were also poor as they made a number of mistakes, bringing out dishes which were wrong despite us clearly explaining the order to them. They were friendly enough but not proactive enough, we had to approach them and no-one asked us if our meal was ok.
  
  Overall this is not a pub we would visit again or that we would recommend.
  
  Nb we were only offered one pudding as compensation for burning my daughter's pizza and they got that wrong, covering it with sauce when we asked for it plain. They also put the wrong flavour ice cream on my Son's dessert.
  
  The poor service with our coffees and desserts was also telling given the issues which they were already aware of.
  
  I'm not sure what a phone call would achieve as they could have spoken to us when we were there rather than only making the offer after a negative review. I hope that they simply improve the food and service as it could be a great pub.
  February 15, 2017
• 5 / 5

  By Ray Hudson
  Bravo!!! Exceptional service,"lovely" food & cosy ambience. We`re from the USA & have had mixed experiences at all sorts of restaurants, but The Swan at Heddon-on-the Wall was an emphatic & resounding hit! Set in a beautiful,tiny village,the building was clean,warm & inviting.The staff was welcoming,accommodating, & courteous.The menu offered tremendous variety.Our drinks and food were served quickly & presented perfectly.If the check had amounted to twice as much,it would still have been a great value. While we visited a number of more expensive,more "fashionable" dining establishments on our visit,none will bring a more satisfying remembrance than a perfect time at The Swan at Heddon.TEN STARS!
  December 12, 2016